Return Policy
If you’d wish to return an item to souqalzahr.com, please follow the instructions below within 30 day of delivery. Safely pack the items within the first packaging that came with the merchandise. All Products must be returned in fitness. If the product received is broken, please contact Customer Service.
Contact us for the Return Instructions:
Customer Support 24/7
📧 Email: support@souqalzahr.com
Shipments must be pre-dispatched employing a traceable method like USPS or insured mail.
Please note:
Customers do not need to pay a fee to return the products to us. Shipping and handling charges and other fees are reimbursed. We cannot accept cash payments on delivery. You’d wish to provide a legitimate tracking number when filling out the return form for your return to be processed successfully.
Regular products are often returned for a refund, replacement, or a credit hold.
Once the Execution Center has received and confirmed your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete. If there is a refund, it is getting issued within 7 days.
Have any questions?
souqalzahr.com Team is happy to help!
Email us at: support@souqalzahr.com
REFUND POLICY
Returns
We understand that there are times you’d possibly not like your product, which we provide a 30-day window to return your product for a refund if in unused and in excellent condition. If you wish to return your item, there is no restocking fee, you’d wish to contact us at Mail: support@souqalzahr.com before returning the item for return instructions
Exchange
so on exchange a product, please get in touch with us at
Mail: support@souqalzahr.com and we’ll process the exchange.
Restocking fee is free.
Defected
If you discover your order is flawed, you’d wish to contact us at Mail: support@souqalzahr.com with photos of the product (no need to return the item), we’ll immediately send a replacement product
Not as described or wrong Product
If you discover your order is flawed, you’d wish to contact us at Mail: support@souqalzahr.com with photos of the merchandise We’ll provide a return shipping label once it’s tracking we’ll ship a replacement product immediately
Change of mind:
Change of Mind is acceptable.
Cancel order
We usually ship the orders immediately
Therefore, if you’d wish to cancel your order, please contact us immediately’ll send an invoice for participation by the processing department, but we’ll not guarantee that you will always return the order once you have received